Privacy Policy

SACNIS Pty Ltd ("SACNIS", "we", "us", or "our") operates a WhatsApp Business messaging platform (the "Service") that enables businesses to send messages, manage templates, and communicate with their customers via the WhatsApp Business API.

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our Service. By accessing or using the Service, you agree to this Privacy Policy. If you do not agree, please discontinue use of the Service.

We collect the following categories of information:

Account Information: When you register for an account, we collect your name, business name, email address, phone number, and billing information.

WhatsApp Business Account Data: To connect your WhatsApp Business number, we collect your Meta Business Manager ID, WhatsApp Business Account (WABA) ID, and associated phone number IDs as provided through the Meta Business API.

Message Content and Metadata: We process message content, template definitions, recipient lists, and delivery metadata (sent, delivered, read status) on your behalf as a data processor. This data is transmitted to and from the Meta WhatsApp Business API.

Usage Data: We automatically collect information about how you interact with our platform, including log data, IP addresses, browser type, pages visited, and timestamps.

Contact and Customer Data: When you upload recipient lists or customer contact information for messaging campaigns, we store and process this data solely to deliver the Service on your behalf.

We use the information we collect to:

• Provide, operate, and maintain the Service
• Process and deliver messaging campaigns on your behalf via the WhatsApp Business API
• Manage message template submissions and approvals with Meta
• Generate delivery analytics, read-rate reports, and campaign performance data
• Authenticate users and maintain account security
• Send administrative communications such as account confirmations, billing notices, and service updates
• Comply with legal obligations
• Improve and develop new features of the Service

We do not sell your personal information or your customers' information to third parties.

Our Service operates through the official Meta WhatsApp Business API. By using our platform, you acknowledge that:

• Your use of messaging functionality is subject to Meta's WhatsApp Business Terms of Service and Acceptable Use Policy.
• SACNIS acts as a Business Solution Provider (BSP) or enables direct API access, and message transmission passes through Meta's infrastructure.
• Meta may retain message metadata in accordance with their own privacy policy.
• You are responsible for ensuring that your use of the Service, including the content of messages sent and the consent obtained from your customers, complies with applicable laws and Meta's policies.

SACNIS is not affiliated with or endorsed by Meta Platforms, Inc. WhatsApp is a trademark of Meta Platforms, Inc.

We may share your information with:

Service Providers: Third-party vendors who assist us in operating the platform (e.g., cloud infrastructure providers, payment processors). These parties are contractually bound to use your data only to provide services to us.

Meta Platforms, Inc.: Message content and metadata are transmitted to Meta's infrastructure as part of the WhatsApp Business API operation.

Legal Compliance: We may disclose information if required by law, regulation, legal process, or governmental request.

Business Transfers: If SACNIS is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website prior to such transfer.

We do not share your customers' contact information with third parties for their own marketing purposes.

We retain your account data and associated information for as long as your account is active or as needed to provide the Service. Message content and recipient data are retained for a period sufficient to generate analytics and support dispute resolution, typically no longer than 12 months from message delivery, unless a longer retention period is required by law or requested by you.

Upon termination of your account, we will delete or anonymise your data within 90 days, subject to legal and regulatory obligations.

We implement industry-standard technical and organisational security measures to protect your information against unauthorised access, alteration, disclosure, or destruction. These include encryption in transit (TLS), encryption at rest, access controls, and regular security reviews.

No method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal and contractual obligations.
• Portability: Request that we provide your data in a structured, machine-readable format.
• Objection: Object to certain processing activities.
• Restriction: Request restriction of processing in certain circumstances.

To exercise any of these rights, please contact us at contact@sacnis.com. We will respond within the timeframe required by applicable law.

Our platform uses cookies and similar tracking technologies to maintain session state, remember preferences, and collect usage analytics. You can control cookie settings through your browser preferences; however, disabling certain cookies may affect the functionality of the Service.

We use analytics tools to understand how users interact with the platform. These tools may set their own cookies subject to their respective privacy policies.

The Service is intended for use by businesses and is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately at contact@sacnis.com.

SACNIS is based in Australia. If you access the Service from outside Australia, your data may be transferred to and processed in Australia or other jurisdictions where our service providers operate. We take steps to ensure that such transfers comply with applicable data protection laws.

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or by posting a prominent notice on our platform. Your continued use of the Service after the effective date of any changes constitutes acceptance of the revised policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

SACNIS Pty Ltd Email: contact@sacnis.com